Shipping policy
Order Confirmation
After you place an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email including the tracking number, courier partner, and estimated delivery date. Please check your spam folder if you do not receive these emails.
Processing Time and Shipping Schedule
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.
Shipping Time
This refers to the time it takes for items to be shipped from our warehouse to the destination.
- North America: 5-9 business days
- Mainland Europe & UK: 4-7 business days
- Oceania: 6-10 business days
- Other countries: 7-14 business days
Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.
Damages Due to Courier Handling
If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at support@getkeypadpro.com and we will do our best to assist.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 8 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 8 hours, we will process your refund within 7 business days.
Incorrect Orders
If your package arrives with missing or incomplete items, please contact us at support@getkeypadpro.com with your order number and the details of the missing or incomplete items within 48 hours of receiving the package. Depending on inventory and stock, we may ship products separately.